right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (JONS Knives, Lange Str. 21, 27412 Bülstedt, email: hello@jons-knives.com ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the sample withdrawal form below, but this is not mandatory.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the 14-day period.

You will bear the direct cost of returning the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely if the knives delivered have been used and therefore show signs of wear. In this case, costs may arise for restoring the original condition.

care instructions

Our knives require careful care to ensure their longevity. For detailed instructions, see our Care Instructions page.

guarantee

Our knives are delivered in the highest possible quality. However, a little care is required to make them long-lasting companions. Please read the information on our Care Instructions page.

If a material defect does occur, please contact us and we will look at the knife. If it turns out that the defect was caused by us, we will repair or replace the knife free of charge.

sample cancellation form

If you wish to cancel the contract, please fill out this form and send it back to:

JONS Knives
Lange Str. 21
27412 Bülstedt
E-Mail: hello@jons-knives.com

I hereby revoke the contract I concluded for the purchase of the following goods:

_______________________________________________________
(Insert product name, order number and price)

Ordered on: _______________
Received on: _______________

Name of the consumer: _______________
Consumer's address: _______________

Date: _______________

Signature of the consumer (only if notification is made on paper):
_______________________________________________________